On orders over $600 and on all custom orders, after a customer receives a quote a 50 % deposit is due, before work can proceed. 50 % balance is due upon completion along with any applicable shipping and handling charges.

No material may be returned for credit without prior written authorization. Materials authorized for return are subject to a 20% handling charge plus freight charges. No returns accepted after 30 days from pickup/delivery date. No returns can be made on special order tile.

Normal completion time for an order is 6-10 weeks.  If items can be pulled from our in -stock inventory, the time will be shorter, 2-3 weeks. If items are in production at the time of the order, time is needed for the pieces to dry and  go through the glazing and firing schedule. 
Custom work may take longer, depending on the design and fabrication processes, size and complexity of order.

It is extremely important that the client order a sufficient quantity of tile to meet their needs. We advise that clients order extra tile if they are unsure about the exact square footage. Responsibility for ordering proper amount of tile, referred to as the 'take off', is the responsibility of client. We strongly encourage that clients work with onsite professional to help assess installation and material needs.
If add on orders are made at a  later date, we cannot guarantee and are not responsible for an exact glaze match. Kiln and raw materials variations are an inherent part of the ceramic process. The same  clays and glazes will vary batch to batch,  firing to firing.

CLAIMS 
We pack our tile very well , with plenty of padding and double boxing.
We can assure you that damages in transit are rare. We do everything possible to work with client if damage does occur . 
For delays, damages or loss in transit,  do communicate with us , even in situations where claims need to be  made directly to the transportation company. 

Owing to the variation in shade, which is inherent in all burned clay products, any claims regarding color variation or possible defects in material must be made before installation work is started. No claims of this nature will be considered after tiles are installed. 
 

All Prices are subject to change 
Prices do not include custom design, fabrication or glazing.   Call for quotes. 
Prices F.O.B Revival Tileworks, Encinitas CA. 

Variation of color and texture is inherent in all tiles. All  samples are submitted only as a guide for selection. Tile  furnished in a shipment may vary from such samples. 
In certain applications. Glazed tile may require a sealer. We recommend sealing unglazed and glazed tile with a penetrating sealant. Consult your installation contractor. Our tile is fired to 2024 degrees. 
It may not be suitable for unprotected outdoor environments in northern climates where freezing water collects and  severe freeze thaw conditions exist.